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TorNATO: Protesters in Need of a Brandstorm

The streets are alive with the sound of NATO. Or, rather, the streets are alive with the sound of NATO protesters. NATO representatives themselves sit quietly around a table while their presence in Chicago and very existence as an organization is protested in the streets below.

From the never-dying Occupy Movement to the now raging NATO demonstrations, it is comforting to see that we, as Americans, are not as complacent as we appear. The fire is still there; we will still fight for what we want and not just casually allude to our mores and beliefs on twitter. It is reassuring, but a protest is only as effective as its messaging.

NATO is seated alphabetically around a round table with an agenda, mission and logo. They have an organized system. Meanwhile, the people blunder in the streets.

Protests don’t need to be chaotic. Organization, purpose and clear points of difference would render riot shields and billy clubs unnecessary.

That’s right. Protestors are each their own brand and should be expected to operate as such.

You wouldn’t expect someone to buy from you if they don’t know what you are selling. Similarly, how can you expect someone to join your cause if they don’t know what you are fighting for?

Your voice and your sign are only one in a teaming crowd, how you use them is everything.

Photo Via World News Inc.

What is your message and who is your audience? You shouldn’t be protesting simply because everyone else is or because you want the experience your parents had in the sixties. Most people protest to demand change. A sweeping generalization of “NATO is Evil,” as pictured in the photo above is indirect. It limits the protests credibility with name-calling and no support. Brands don’t rely on this playground level of messaging. You don’t hear commercial copy saying, “hey, we’re better than that other guy.” They support their claims and give consumers a reason to believe in their point of difference.

Stating that “NATO is evil” or that “NATO=WWIII” lacks substance, intelligence and strategy.

Photo via legalinsurrection.com

Moreover, it doesn’t stand out. There is nothing clever or creative about it. If “NATO is evil” were the title of an article, I wouldn’t even skim it. The code pink protesters demanding to “Bust up NATO” with pink signs resembling the silhouette of a woman’s bust have the right idea. Their messaging isn’t transparent, but at least it is captivating and thought provoking. Those demanding “Healthcare not Warfare” have at least taken the time to play with words and define their aim. And, although NATO themselves don’t have any authority in terms of healthcare legislation; their demands are being seen and heard.

Creativity doesn’t need to be extreme. Last week an arrest was made in Bridgeport because individuals were allegedly discovered concocting Molotov cocktails. Threats, violence and destruction are not effective brand or protest strategies.

You can have an aggressive brand strategy without resorting to violence. At this morning’s Boeing protest protesters staged a die-in. A new spin on an old favorite, the die-in represented opposition the company’s military supporting role. It was practical, peaceful and clever. One protester even played “Taps.”

Boeing Die-In (Photo via Chicago Tribune)

It is moving that the citizens of our country and city are riled up and determined to change the world. However admirable their conviction, their strategy is lacking the organization, messaging and creativity required to achieve their desired impact.

Moreover, they could’ve used a copywriter, or at least a basic grammar/spell-check, before hitting the streets.

Also, I'm gonna argue that if you received a speeding ticket it was because you were speeding...not because of the Mayor. (Photo via Chicago Sun Times)

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Pray for Apple?

Amazing. In 1997 Apple stock closed at a low of $3.56. The company had many issues with their product line, the OS was in machines sold by other brands, they tried to make digital cameras, scanners, whatever… and the CEO chair swiveled with people not named Jobs. Apple was a mess.

In June it will be exactly 15 years ago that WIRED magazine featured the Apple logo on the cover with this word. Pray. I’ve kept that original issue, wondering how the Apple story would turn out. Let’s look at some excerpts from that cover story.

101 Ways to Save Apple (and watch a complete turn-around in 15 years).

#98 Feature commercials where buying a Mac saves the day (with silhouettes dancing to U2).

#89 Create a chemical that cleans the Mac’s pale gray plastic (or just create macs out of titanium).

#81 Merge with Sega and become a game company (and 25 billion app downloads are coming).

#71 Become a graphic design company and dominate your niche (or just dominate other industries).

#64 Team with Sony, they want in the computer business (and watch iPod surpass Walkman).

#59 Invest in Newton technology, build voice recognition and gesture recognition (then call her Siri).

#43 Keep your bridge between entertainment and high tech industry (and call it iTunes).

#31 Build a PDA for less than $250.00 (think platform and call it iPhone).

#21 Sell yourself to IBM or Motorola (or grow large enough to buy both of them).

#7 Don’t fade from retail, lease space in a computer store (build stores and lead in sales per sq ft.)

#2 License the Apple name and technology to appliance makers and build interfaces for everything from washing machines to phones (just expand slowly and dominate one market at a time).

#1 Get out of the hardware game. Scrap your hardware production to compete more directly with Microsoft without manufacturing boxes (or market entirely new hardware and call it iPad).

WIRED Magzine really said nothing wrong. They expressed the anxiousness everyone felt at the time when the conversation was about Apple.

Jobs returned as an advisor, then named CEO in July 1997, I believe flying on a white winged horse, or something like that. The late 90′s brought a complex antitrust case against Microsoft and the bundling of its Explorer browser with the OS, and lawsuits between Apple, Microsoft and Intel. That is another story altogether, but eventually Microsoft paid Apple 150M and lawsuits started to go away. Interesting times indeed.

Once Jobs was back in the saddle, uhmm, he did what he did best. Design. In came the iMac in all flavors including tangerine marketing with juicy ads… the brand had life. That was followed up by a simple music player called iPod, then iTunes, then iPhone… the rest of the story writes itself.

Monday March 19, 2012 Apple announced it would pay a $2.65 dividend on its stock, sharing some of the 100 billion in cash with shareholders. Apple is now the largest traded publicly held company by market capitalization topping Exxon Mobile and is worth more than Google and Microsoft combined.

Today, Apple stock closed at $605.96 (just remember where you came from).

Source; James Daly, 1997 WIRED Magazine

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Bourbon must travel

I had no idea, how important it was to have your bourbon with you, in your luggage, packed as flat as your shirts. No round bottle here! We’re packing FLAT, so we can mix a drink anytime we want, and keep space for our clothes.

I would love to know how long this idea lasted. Obviously it was important enough to buy the inside back page of Sports Illustrated in 1967, and even then, that’s a substantial media buy. It’s the idea behind the package that gets me — but give them credit for trying.

Times change. People change. Tastes change. Never forget that.

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The Interest in Pinterest

You know a trend has more than caught on when your ten year old daughter says… “I want a new hairstyle, let’s look on Pinterest.”

Pinterest is so simple that it’s hard to believe this idea wasn’t hatched years ago. The design world has always created “mood boards” for clients — boards that give examples of design style, colors, typography, patterns, fabrics etc. Pin boards do the same thing, only with the engine and efficiency of the web backing it — the growth is amazing, and not slowing.

Pinterest is an instant idea magnet, organized by multiple categories, that makes saving magazine pictures virtually obsolete. For ideas on gifts, Pinterest in a quick stop to shop, click on one link, and scroll through an easy list to view.

Pinterest demonstrates how easily imagery dominates the web. Looking at someone’s Pinboard “says” lots, without a written word necessary. It’s easy to organize, and keep ideas, visual ideas for any topic you can really think of. Everyone’s boards are different, so everyones opening screen is different. And that’s a good thing.

Copyright is a huge issue. It’s safe to say that most of the pinned images on Pinterest violate the fair use copyright act. That is a problem. And one that most users are breaking every time something is pinned from the web, without original owners permission.

The video section needs help. Just lumping lots of videos that pulled from YouTube, unorganized on a page is really a step backward. Look at it this way, seeing one frame of a movie, does not tell a story. I can see adding a video to a specific board, but a random wall of videos is more difficult to parse.

YouTube was started in 2005 and purchased by Google in 2006, the site skyrocketed to fame instantly, and now serves as the go-to brand for video clips. Pinterest feels very similar to YouTube with its instant growth and popularity. Right now, Pinterest is serving more traffic than Linked in, or Google+. And those are numbers that Google takes very seriously. Watch Google pin Pinterest.

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Keith Richards. Start Me Up Reggae.

Creativity has a way of creating unexpected results.

You can create what you set out to do, and you achieve the results you want.
You can create what you set out to do, and don’t achieve the results you want.
You don’t create what you set out to do, and the result is better than you expected. Those moments are rare, but they are usually the most interesting stories.

Keith Richards had a great example of a creative change/result in his autobiography. In 1977 the Rolling Stones were in Paris to record many songs that would round out their next 3 albums, Some Girls, Emotional Rescue and Tattoo You. During these sessions they recorded two songs, “Miss You” and “Start Me Up” on the same day. ”Miss You” exemplified the disco, club scene sound that Keith Richards hated. That was part of the oil/vinegar tension between him and Mick — never really on the same page about the musical direction of the band.

“Start Me Up” had been a work in progress for years. Keith Richards, living in Jamaica at the time, and heavily into the reggae sound, wrote it to be a reggae song. Yeah, I know, think about that. But, he never got the reggae sound he wanted, so it just sat on the shelf.

When the Stones convened in Paris, Keith dusted off “Start Me Up” and changed it. Tired of the disco sound, he played it straight. Straight, as in the rock and roll version we all know, with the classic riff intro. After the take, everyone said “yeah, that sounded good” except Keith. According to producer Chris Kimsey, Keith said “it’s all right, but sounds like something I’ve heard on the radio. It should be a reggae song.” End of story — it’s supposed to be a reggae song, so he instructed the producer to wipe the master. Yep, wipe that song because it just wasn’t what he was looking for, it wasn’t the sound, it wasn’t reggae, it needed to be fiddled with more.

Chris Kimsey heard the order and did not reply. He didn’t wipe the masters. And three years later, the rock version of “Start Me Up” was put on Tattoo You, first song, side one. It became one of the signature songs of the Stones.

Keith Richards never thought a rock version of the song was worth having, he was only focused on his original idea, reggae. Would the reggae version have been as large a hit as the rock version? Probably not. This is a classic example of not creating what you set out to do, and the result becoming better than expected. The marketplace has an amazing way of telling you exactly what they like, whether one’s personal preference is satisfied or not. Start me up.  

Source; LIFE, Keith Richards and James Fox, Copyright 2010

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The ROV of Steve Jobs

Risk, Originality and Virtuosity. I can’t think of three better words to describe Steve Jobs. Gymnasts learn the acronym early when they start to understand the underlying criteria that determines their score. Steve Jobs flipped entire industries upside-down by taking risks, being original and having that certain “something” that other companies only dream of attaining.

Risk. Create products like the iPad, when other companies sat and predicted failure.

Originality. Take a phone to another level — build a platform for apps — make it more than a phone.

Virtuosity. Plug it in, and it will work.

I have used and purchased more Macs for my office and home than I can list, and I’ve been using the Mac since 1986. It was our first and only real option in the graphic arts industry. Agencies, design firms, photographers, printers, we all loaded up on Macs, because Apple understood what we needed in order to create in the digital world. Jobs pushed the graphic arts industry forward, and he was revered by the design community, as a fellow designer.

Steve Jobs understood typography. You can sum up much of his success in that sentence.

He cited that taking calligraphy class in collage opened his eyes to the wonder of type and that led him to understand kerning, proportion, size, scale, space — the tiny details of design. His virtuosity as a designer and technologist became second to none. That skill is seen in all Apple products and throughout the Apple store. Design details. One button on the iPhone, one button on the iPad, simple radius on the corners, titanium shell, keep it simple — all these seemingly innocuous decisions landed Apple products ahead of the competition. Somewhere, Steve Jobs is shaking hands with Mies Van der Rohe.

It took about thirty years for Apple to become a mainstream brand, and that is what Jobs always wanted — to get great products in people’s hands, and let them be their own genius. The market will decide.

RIP Steve Jobs. Your ROV was a lesson to us all.

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Watching a bookstore die.

On the day my Kindle arrived, I purchased some books from a “Going out of Business” Borders store. The dichotomy was not lost on me as I walked around the empty displays. I really knew that store. It was always busy on Saturdays and the checkout lines during the holidays were impatiently long. I remember chasing my then three year old son through the cd aisles as he grabbed discs and ran. I remember getting the remixed Beatles cd’s from a large POP display on the first floor, and the time my youngest son pulled out a large book about New York and screamed loudly… “Dad, it’s Chicago!” I remembered all of it, and now it’s gone.

Bookstores without books are depressingly ugly. Everything is for sale—even the bookcases and the fixtures. Most of the good stuff is already gone. Signs everywhere for you to buy 4 books for $16.00. Makes you wonder what their real mark-up is when you read that sign. Yeah, I know, they’re just trying to dump inventory.

Borders was given the green light for liquidation. Is anyone really surprised? The company has been losing millions and never took the online business seriously. I was never sure there was enough room for Borders, Barnes & Noble, and Amazon… and now we know the answer – unfortunately it’s no.

The Borders online store wasn’t even Borders, but started as an alliance with Amazon in 2001. I don’t recall ever using the Borders website, which actually went live in 2008 as Borders.com. Think about that for a minute — they didn’t have their own branded website until 2008, a full 13 years after Amazon. If your product can be delivered in bits, streamed from a series of servers to land in your phone, laptop or iPad, it will happen eventually. It’s time to pay attention to the online world, segment the online customers and watch the digital devices being used. Rerun, this is Blockbuster Video and Tower Records all over again.

This store had lots of bad dvd’s at 70% off and cd’s nowhere to be found. It’s funny to see the books that still are not selling at ultra reduced prices — see Nichole Richie, Sarah Palin and Joe Biden.

Did the iPad kill this store? Did my new Kindle? Did the Nook do this? Well, the answer is somewhere in between, yes, yes and yes. So I loaded up on some cheap books, and stood in line one last time. During checkout, I started a conversation with the clerk and asked her if they had sold all the cd’s. “Yes” she said. “they were the first to go”. You can say that again.

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Mobile phones amazing growth.

While doing some research on mobiles recently, we came across some stats that caught our attention…

Sources:
Global Mobile Statistics 2011
http://mobithinking.com/mobile-marketing-tools/latest-mobile-stats
Google Mobile Ads
http://www.youtube.com/user/GoogleMobileAds#p/c/F00C4B5531E19CD6/0/CjUcq_E4I-s
Sybase:
http://www.sybase.com/resources/blogs
http://www.youtube.com/watch?v=0aUQLIPdtg8

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Why can’t design be beautiful?

Olivetti poster designed by Giovanni Pintori, 1949. 28 in. x 20 in. Collection SFMOMA.

Before Steve Jobs was a glint in his father’s eye, Olivetti was elevating the design aesthetics of the business machine world through product design and advertising rooted in the Bauhaus and vetted in Italy.
Olivetti placed great importance on its design.

 

[A] preoccupation with design developed into a comprehensive corporate philosophy, which embraced everything from the shape of a space bar to the color scheme for an advertising poster.

—Jonathan Martin, International Directory of Company Histories

Olivetti’s design aesthetic went beyond its products and advertising, as the company also hired notable architects like Le Corbusier to design its offices and factories. Notable artists, designers and architects contributed in-house to Olivetti’s design brain trust, including Giovanni Pintori and Ettore Sottsass. Sottsass oversaw industrial design for Olivetti’s Elea 9003, Italy’s first mainframe computer, which incidentally predated IBM’s first transistorized computer. Sottsass also designed the Olivetti Valentine. The Valentine was a bright red plastic portable typewriter, which became more of a fashion accessory than a business tool, entering Olivetti in the popular culture.

Olivetti ValentineOlivetti’s cutting edge design remains timeless, while having made their competition look ridiculously quaint. Good design that navigates around current trends and instead bases itself on solid, aesthetic principles will endure.  A 2008 Italian advertisement for Apple’s iPhone 3G name dropped company founder Camillo Olivetti in the phone’s contact list. Don’t be surprised if he doesn’t answer though, since he’s been dead since 1943. His company’s design legacy, however, lives on.

 

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5 Things Robert Plant Can Teach A Brand

I just saw Robert Plant and Band of Joy in Chicago, and it’s amazing how he re-invents himself year after year. Each direction he takes, tends to reveal a little bit more depth and a little bit more character, and damn if it doesn’t all work out.

Brands have a personality and lifespan. Brands get old, tired, but they can re-invent themselves and become refreshed. Refreshed is a good word that you can apply to Robert Plant throughout his musical journey.

Robert Plant’s brand, was established early in his career. Stage presence, the look, the hair and oh yea — an unmistakable voice with screaming range that set the tone for Led Zeppelin. He and the band were at their peak between 1971-1975ish, and have a legacy of one of the most influential rock and roll bands of all time. Second to The Beatles in albums sold in the U.S.

So what does a Robert Plant do when the band disbands? He doesn’t even try to compete with himself.

1. Define yourself. Set yourself apart with a new sound and new musicians. Write unique songs that stand on their own merit.

2. Nod to your past. Sprinkle a few nuggets of old sound mixed with some new stuff. Build a well crafted bridge from past to present.

3. Take a chance. Stake your claim to what you are best at, and give people a chance to see you in a new light.

4. Try new partners. New partners will open up new ideas and discoveries — the results (or Grammy awards) can be surprising.

5. Embrace the present. Be at peace either in or out of the spotlight and enjoy the ride…all over again.

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